Refund policy
Custom Print Policy – All Sales Final
Because every product is made to order and printed specifically for you, all sales are final. We do not accept returns or exchanges or give refunds.
No Refunds or Returns All of our products are custom designs printed on demand. Once an order is placed and payment is confirmed (typically 3-5 business days), production begins. For this reason, we are unable to offer refunds, returns, or cancellations for any reason, including change of mind or incorrect size selection. Please review your order carefully including size options (some sizes have different layouts of design) and measurements, shipping costs and applicable taxes before completing your purchase.
Shipping & Production Times Our products are made to order, which means your item is printed after your order is placed and paid in full. Please allow 7–10 business days for production, plus 7–14 business days for shipping. Total production and delivery time is typically two weeks. You will receive a tracking number once your order has shipped.
Defective or Damaged Items We stand behind the quality of our products. If your item arrives defective or damaged, we will gladly provide a replacement at no charge. To request a replacement, please contact us within 7 days of delivery with:
- Your order number
- A clear photo of the defect or damage
- A brief description of the issue
Replacements are issued for manufacturing defects or shipping damage only and are not available for buyer's remorse, incorrect size choices, or color variations due to screen differences.
Contact Us If you have any questions or need to report a damaged item, please reach out to us at merahsooksage@gmail.com